Shipping policy

Shipping Policy

Last updated: 22 September 2026

ShapeHaus ("we", "us", "our") ships to South Africa and internationally. This Shipping Policy explains our processing times, delivery estimates, costs, and what happens if something goes wrong in transit, in line with the Consumer Protection Act 68 of 2008.

1. Order processing time

Orders are processed within 1–3 business days of payment being confirmed. As some products are fulfilled through our international fulfillment partners, processing may occasionally take slightly longer during high-demand periods — if so, we will notify you by email.

2. Estimated delivery times

Because our products are shipped from international fulfillment centres, delivery times are longer than typical local South African couriers. Estimated delivery times from dispatch are:

South Africa: 10–20 business days
International: 10–25 business days

These are estimates, not guarantees. Delivery times can be affected by customs processing, courier delays, public holidays, or circumstances outside our control.

3. Shipping costs

Shipping costs are calculated at checkout based on your delivery address and order size. Any shipping promotions (e.g. free shipping thresholds) will be clearly shown at checkout.

4. Order tracking

Once your order ships, you will receive a confirmation email with tracking information where available. Please allow 24–48 hours for tracking information to update after dispatch.

5. Customs, duties and import taxes

For orders shipped internationally (outside South Africa) or where products are dispatched from an overseas fulfillment centre, your order may be subject to import duties, customs fees, or taxes imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the price you pay us or in your shipping cost. We have no control over these charges and cannot predict what they may be — please contact your local customs office for more information if you are unsure.

6. Split shipments

If your order contains multiple items, they may be shipped separately and could arrive on different dates. You will not be charged extra for this.

7. Incorrect delivery details

Please double-check your delivery address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at fouriespn@gmail.com and we will try to correct it before dispatch.

8. Lost or damaged parcels

If your order hasn't arrived within the estimated delivery window, or arrives damaged, contact us at fouriespn@gmail.com with your order number. We will investigate with the courier and, where the loss or damage is not due to an error on your part, arrange a replacement or refund in line with our Refund Policy.

9. Failure to collect / refused delivery

If a parcel is returned to us because it was not collected, or delivery was refused, we will contact you to arrange re-delivery at an additional shipping cost, or issue a refund minus original shipping costs.