Refund policy

Refund Policy

Last updated: 22 September 2026

ShapeHaus ("we", "us", "our") wants you to be happy with your purchase. This Refund Policy explains your rights under South African law — including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) — and how returns, exchanges and refunds work on this site.

1. Your right to cancel (cooling-off period)

Under section 44 of ECTA, if you bought your item online you may cancel your order without reason and without penalty within 7 (seven) days of receiving the goods. To cancel, email us at fouriespn@gmail.com within this period. You will need to return the item in the condition described in section 4 below, and you are responsible for the cost of returning it to us unless the item was defective or not as described.

This cooling-off right does not apply to goods made to your specification, goods that cannot be returned for health or hygiene reasons once unsealed, or goods that have been used.

2. Change of mind returns

Outside the cooling-off period, we also accept change-of-mind returns within 14 days of delivery, provided the item is unused, unworn, unwashed, and still has all original tags and packaging attached.

For hygiene reasons, the following items cannot be returned for change of mind (this does not affect your rights for faulty or misdescribed goods): shapewear, underwear, bodysuits and other intimate apparel that have been tried on or removed from their sealed hygiene packaging.

3. Faulty, damaged or incorrect items

Under section 56 of the CPA, you have the right to return goods that are defective, unsafe, or fail to meet the quality you're entitled to expect, within 6 (six) months of delivery, for a repair, replacement or refund at your choice. If you receive an item that is faulty, damaged in transit, or different from what you ordered, contact us at fouriespn@gmail.com with your order number and photos of the item, and we will arrange a replacement or full refund, including reasonable return shipping costs.

4. Condition of returned items

To be eligible for a change-of-mind return, items must be:

Unused, unworn and unwashed
In their original packaging with tags attached
Free of makeup, deodorant, perfume or other marks

Items that do not meet these conditions may be sent back to you at your cost, or a reduced refund may be offered at our discretion.

5. How to request a return or refund

Email fouriespn@gmail.com with your order number, the item(s) you wish to return, and the reason. We will respond with return instructions and an address. Please do not send items back before receiving these instructions, as returns sent to an incorrect address may be delayed or lost.

6. Refund method and timing

Approved refunds are issued to your original payment method (PayPal or PayFast) within 7–10 business days of us receiving and inspecting the returned item. Please note your bank or payment provider may take additional time to reflect the refund in your account.

7. Late or missing refunds

If you haven't received a refund within the timeframe above, please first check with your bank or card provider, as processing times vary. If you've done this and still have not received your refund, contact us at fouriespn@gmail.com.

8. Exchanges

We currently do not offer direct size/colour exchanges. If you'd like a different size or colour, please return the original item under this policy and place a new order.

9. Sale items

Items purchased on sale or with a discount code are eligible for return under the same terms as full-priced items, unless stated otherwise at the time of purchase.